1. Information We Collect

When you use parlenivox's budget optimization services, we collect several types of information to provide you with personalized financial insights and recommendations. Here's what we gather and why:

Collection Methods

We collect this information directly from you when you sign up, connect your accounts, or use our services. Some technical data is collected automatically through cookies and similar technologies. We also receive information from financial institutions when you choose to connect your accounts through secure, encrypted connections.

2. How We Use Your Data

Your data serves specific purposes in delivering our budget optimization services. We don't use your information for purposes beyond what's necessary to help you manage your finances effectively.

• Budget Analysis: We analyze your spending patterns to identify areas where you might save money or optimize your budget allocation.
• Personalized Recommendations: Based on your financial goals and current situation, we provide tailored advice for improving your financial health.
• Account Management: We use your contact information to send important updates about your account, security alerts, and service changes.
• Customer Support: When you contact us for help, we use your information to provide relevant assistance and resolve any issues you're experiencing.
• Service Improvement: Aggregated, anonymized data helps us understand how our services are used and where we can make improvements.
• Security Monitoring: We monitor for unusual account activity to protect you from unauthorized access or fraudulent transactions.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes in Australia.

3. Data Sharing & Third Parties

We limit data sharing to essential partners who help us provide our services. We never sell your personal information to third parties for marketing purposes.

Service Providers

We work with trusted companies that help us operate our platform, including cloud hosting providers, payment processors, and customer support tools. These partners are contractually required to protect your data and use it only for the specific services they provide to us.

Financial Institutions

With your explicit consent, we connect to your bank accounts and financial institutions through secure, read-only connections. This allows us to analyze your spending patterns and provide budget optimization recommendations.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government agencies. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If parlenivox is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes and how they might affect your privacy rights.

4. Your Privacy Rights

Under Australian privacy laws, including the Privacy Act 1988, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting us directly.

How to Exercise Your Rights

To exercise any of these rights, log into your parlenivox account and visit the Privacy Settings section, or contact our privacy team at help@parlenivox.com. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes.

5. Data Security Measures

Protecting your financial information is our highest priority. We've implemented multiple layers of security to safeguard your data from unauthorized access, theft, and misuse.

Your Security Responsibilities

While we protect your data on our end, you can help keep your account secure by using a strong, unique password, enabling two-factor authentication, and logging out when using shared devices. Never share your login credentials with others, and contact us immediately if you suspect unauthorized access to your account.

6. Data Retention & Deletion

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate interests. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

• Account Information: Retained while your account is active, plus 7 years after closure for tax and regulatory purposes.
• Financial Transaction Data: Kept for 7 years to comply with Australian financial record-keeping requirements.
• Communication Records: Customer support communications retained for 3 years for service improvement purposes.
• Technical Logs: Security and system logs kept for 12 months unless needed for ongoing investigations.
• Marketing Data: Deleted within 30 days of unsubscribing from marketing communications.

Deletion Process

When you close your account or request data deletion, we begin a secure deletion process within 30 days. Some information may be retained longer to comply with legal obligations or resolve disputes. We use industry-standard data destruction methods to ensure deleted information cannot be recovered.

7. International Data Transfers

While parlenivox operates primarily in Australia, some of our service providers may process your data in other countries. We ensure adequate protection for your information regardless of where it's processed.

Safeguards for International Transfers

When we transfer your data internationally, we use approved mechanisms such as standard contractual clauses, adequacy decisions, or other legally recognized safeguards. We only work with providers who demonstrate adequate data protection standards.

Countries Where Data May Be Processed

Your data may be processed in the United States, European Union member countries, or other jurisdictions with adequate privacy protections. We maintain a current list of our service providers and their locations, which you can request by contacting our privacy team.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. We'll notify you of significant changes through email or prominent notices on our platform.

How We Communicate Changes

For minor changes, we'll update the "Last Updated" date at the top of this policy. For material changes that affect how we collect, use, or share your data, we'll provide at least 30 days' notice and may require your consent to continue using our services.

Previous Versions

You can request copies of previous versions of this privacy policy by contacting us at help@parlenivox.com. We maintain archived versions for reference and transparency purposes.